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Satisfaction? Responding to Pete…
Thanks Pete – my personal response beloe yours but I’m not saying the final one! “Is “satisfied”, a satisfactory service, the limit of our ambition? Of course it may be a challenge even to get to that,...
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Channel migration
David That’s part of what I’m trying to find out but I believe that without metrics and feedback we don’t know how its working or how successfully! So far, I’ve had about twenty great responses to the...
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